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Kindle support hangs up when I sayed I am using linux

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Hello,

I am using Kindle support in my system but from few days it just started hanging as I'm using it on Linux. did this ever happen to anyone of you?

asked Jun 13 in Internet by lillianwright (670 points)
    

7 Answers

0 votes

Hello,

Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.

  1. Press and hold the Power button for a full 40 seconds.

    After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

  2. After the 40 seconds, release the Power button.

    The charge indicator light will turn on after a few seconds.

answered Jun 13 by samanthaus (240 points)
0 votes

Hello,

Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.

  1. Press and hold the Power button for a full 40 seconds.

    After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

  2. After the 40 seconds, release the Power button.

    The charge indicator light will turn on after a few seconds.

Amazon Kindle Support | Kindle Com Support​ | Kindle Fire Support​

answered Jun 13 by samanthaus (240 points)
0 votes

Hello

 

 

If your Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below:

1. Press and hold, or slide and hold, the Power button for a full 40 seconds until you see your screen go blank and then start up again.

2. Count down the 40 sec. using the timer below.

3. After, 40 sec. release the power button. On fire,  press the power button again.

4. The start button will begin shortly.

 

 

For any help visit us: Kindle Tech Support

answered Jun 13 by generalanya (2,530 points)
edited Jun 13 by generalanya
0 votes

Hello,

There have been many reports of Kindle Fire devices randomly freezing up, or no longer turning on. I'm happy to say that I haven't experienced this, and have owned a couple of Kindle Fires since November 17th. That said, I received a number of e-mails from people with the issue, and even one from David Ruiz urging me to write about it, if only to get Amazon to take notice of the issue.

So, if you're having a problem with your Kindle Fire (frozen screen, battery issues, trouble downloading content to your Kindle Fire), Amazon recommends that you perform a hard reset.

Before performing the hard reset, make sure to charge your Kindle Fire for approximately 30 minutes. Then try this:

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

kindle help | kindle support | kindle fire support

answered Jun 13 by phillipskimberly (400 points)
0 votes

Hi,

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.

If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:

U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992

Are you having issues with your Kindle Fire? If so, comment below.

Update: It looks like our own David Gewirtz reported something similar last week. Amazon, please respond before others unwrap their new Kindle Fires and experience the same "is my Kindle dead?" feeling.

www Kindle Com Support | Kindle Com Support | Kindle Help

answered Jun 14 by tiffanyford (420 points)
0 votes

Hi,

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.

If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:

U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992

Are you having issues with your Kindle Fire? If so, comment below.

www Kindle Com Support | Kindle Com Support | Kindle Help

answered Jun 14 by tiffanyford (420 points)
0 votes

Hello

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.

| Kindle tech support | Kindle fire support | Amazon Kindle Support |

answered Jun 14 by arianamartinus (1,130 points)

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