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How to resolve Duplicate Document Number Error in QuickBooks Online?

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asked Apr 10, 2017 in Business & Finance by QB_Onlinesupport (210 points)
    

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To prevent this error from occurring, you can either turn off the requirement that invoice numbers are unique, or you can edit the duplicate invoice to have a unique number.

To turn off Quickbook Online’s requirement for unique invoice numbers:

  1. Click the gear icon to open the additional menu options.
  2. Under Settings, click Account and Settings.
  3. Click Advanced in the left menu.
  4. In the Other preferences section, uncheck “Warn if duplicate bill number is used”.

To edit the invoice to give it a unique invoice number:

  1. Find the invoice number by looking at the error message. It is the number or alphanumeric reference that follows “Exporting invoice -“.
  2. Search for the invoice using the shipment search (Orders > Shipments).
  3. Enter the invoice number in the Vendor invoice number field and click Search.
  4. In the search results, click View for the last shipment with that invoice number.
  5. In the shipment record, click Edit.
  6. Give the shipment a new invoice number and save.Usually if you add a suffix “-1” or “B” after the invoice number, it will make it unique. You can confirm by searching for other invoices with the new number you’ve chosen.

For more support services and queries & errors resolution, contact our highly qualified & experienced support team by dialing QuickBooks Online customer service number +1–844–551–9757.

answered Apr 10, 2017 by D_Bishop05019 (380 points)

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